The Purevision PV5 Slimline by Charlton & Jenrick

I recently had a Purevision PV5 Slimline stove installed and, based on my experience, I would not recommend it.

The stove makes a good first impression and can serve as an attractive focal point in a room, but there are design flaws I wish I had known about before purchasing.

The main problem is the door handle. When pulled back fully, it can make contact with the stove door and leave a visible scratch on the paintwork. I raised this with the manufacturer, who confirmed that this is normal behaviour for these stoves. Their advice was that the handle does not need to be pulled back fully to open the door, and that any mark can be touched up with stove paint.

Personally, I find this very disappointing on a new stove costing £1,599. Sadly the mark was already there when it was installed but I feel a handle should not be able to mark the door through normal use, and buyers should not have to be told after purchase to avoid moving it too far or to use touch-up paint on a brand-new appliance.

I also experienced movement around the flue pipe after installation which caused cracking in the cement. I spoke to a third-party fitter who advised this is common in PureVision stoves due to the weight of the door. The installer returned, added additional metal supports behind the stove, and redid the cement. Again, this is not something I would expect from a newly installed stove.

There also seems to be conflicting advice about how the door should be closed. The manufacturer’s official training video shows the door being pushed shut and specifically says not to pull the handle, whereas the installer advised me to lift the handle when closing it to help prevent movement. That suggests the way the door is operated can affect the installation which is equally concerning.

Overall, while the Purevision PV5 Slimline may look attractive, but my experience has been disappointing. Between the handle marking the door, the heavy door contributing to movement, and the conflicting advice on how the door should be closed, I would not choose this stove again.

Ultimately I understand that the stove wouldn't have stayed pristine forever and I'm okay with that. What I don't agree with is the fact it had damage visible from the day it was installed due to an inherent design flaw with the handle.

I would strongly advise anyone considering this model to understand these issues before purchasing as I certainly would have thought twice if I knew. Check the handle clearance carefully, ask how the door should be operated, and ensure the stove is installed securely with particular attention paid to movement caused by the heavy door.